Software Lifecycle Policy

This policy explains each stage in the lifecycle of our software so you know what to expect and when. It also outlines how and when we notify you of changes between stages.

1. Early Adopter (EA)

Purpose: Offer new features to a limited group for early testing and feedback.

What to Expect:

• Available to selected early adopters or beta testers
• Features may be incomplete or change before general release
• Support covers core functionality during business hours
• We want your feedback and bug reports

2. General Availability (GA)

Purpose: Full release for all customers.

What to Expect:

• Stable, complete, and ready for production use
• All core features are documented
• Support follows our standard policies
• Regular updates include improvements and security patches

3. End of Development (EOD)

Purpose: We no longer add features or enhancements. The software enters maintenance mode.

What to Expect:

• We continue to fix bugs and issue security patches
• No new features or architecture changes
• Support continues under your existing agreement

Customer Notice: You receive at least 3 months' notice before a product enters EOD.

4. End of Support (EOS)

Purpose: We no longer support or update the software.

What to Expect:

• No technical support, updates, or bug fixes
• We recommend upgrading or moving to a supported product
• Documentation may be archived or removed

Customer Notice: You receive at least 6 months' notice before EOS.

5. End of Life (EOL)

Purpose: The software is retired and no longer available.

What to Expect:

• You can’t download, activate, license, or use the product
• All related support agreements end
• You should already be using another supported product

Customer Notice: You receive at least 6 months' notice before EOL.

Note: A product may reach End of Life (EOL) without first being in End of Development (EOD) or End of Support (EOS).