Bill Capture email delivery

With the Bill Capture email delivery service, your organization receives a custom “@energycap.com” email address used only for sending bills to Bill Capture.

Emails sent to this address go through an automated process that extracts attachments and submits them directly to the Bill Capture processing queue.

Delivery requirements

• Bills must be attached to an email to be extracted by the automation system. The automation is not able to extract linked or hyperlinked files.
• The automation system extracts files in the following formats: PDF,  XML, XLSX, XLS, TIF, TIFF, CSV, TXT. All other formats, including compressed/zipped files, are not extracted by the automation or retained in the system. Zip files are only supported for manual uploads through the Uploads screen—do not zip your attachments when using email delivery.
• To be processed through Bill Capture automation, PDF bills must adhere to the Scanning Guidelines.
• Password protected files cannot be processed through Bill Capture.

Bill Capture file size limitations and batch processing

• Bill Capture’s email server can accept up to 25 MB of attachments per email. Keep in mind your organization’s email server may be configured with its own file size limitation for outbound mail.
• One Bill Capture batch is created per each email received, containing all the files attached to that particular email.
• Bill Capture is not able to process batches containing a mix of file types. Emails sent to Bill Capture should contain only one file type per each individual email (that is, only PDF bills, or only electronic files, in a single email).

Other considerations for Bill Capture

• The inbox associated with your organization’s “@energycap.com” email address is  not monitored, aside from the automation process extracting any attachments. Emails sent to this address are not retained in the system; they are deleted after any attachments have been extracted.
• Emails can be sent to your organization’s “@energycap.com” address from the utility vendor directly, or from members of your organization. Regardless of who the sender is, attachments are automatically extracted and submitted to the Bill Capture processing queue.
• If the utility vendor sends emails directly to your organization’s “@energycap.com” email address, it's recommended to have at least one contact from your organization, or an internal distribution list, copied on the utility vendor’s emails. That way, these emails are retained for your organization’s records.
• Bill Capture automation does not filter out duplicate bills or rebills. If bills of this nature are sent to your organization’s “@energycap.com” inbox, they are processed by Bill Capture.